The first and biggest post-purchase calling agency
Our callers are ecom-trained for a month before working with you. They learn your brand inside out and know exactly how to extract valuable info from your specific avatars — digging deep into desires and surfacing actionable insights that hand you new avatars to scale further. Stop guessing. Start printing.
US, AU & UK trained callers — matched to your biggest market and your avatar
Know your avatar for real — not a made-up persona from a workshop
New avatars surfaced to scale further — ammunition your media buyer can use Monday
Fresh learnings every Monday — straight to your inbox
The easiest way to scale winning ads
to $100k/day in spend.
When you know exactly who your customer is, what language they use, and why they buy — scaling isn't a guessing game anymore. It's a cheat code.
New customer avatars unlocked within your first month
Average ROAS improvement when brands use real customer language in their ads*
Average call answer rate — customers love talking when you catch them in the golden window
Imagine knowing the exact words your customers use to describe your product — and putting those words directly into your ad hooks.
That's what we do.
Your creative strategist is writing hooks from brainstorms. Your competitor's strategist is writing hooks from real customer quotes. Who wins?
You already know the answer.
Every Monday you get a sheet: what customers said, patterns we spotted, and exactly what to change in your ads. No fluff. Just ammunition.
The Monday Learnings Sheet.
*Based on industry data showing brands that use voice-of-customer language in ad creative see higher conversion rates. Individual results vary.
Your customers won't talk to anyone. They'll talk to one of ours.
Most calling agencies hire whoever's cheapest. We don't. Every DIALD trained caller is a native English speaker, hand-picked, and trained to think like an ecommerce brand owner — not a call center operator.
Book a Free CallDon't guess your avatar.
Speak to them directly.
Book a Free Call
Find out what actually made them click "buy"
Your Meta Ads Manager shows CPM, CTR, and ROAS. We show you the reason behind the purchase — the real motivation, the hesitation they overcame, the moment they decided.
Your avatar isn't a guess anymore
Stop building personas in a workshop. We hand you the exact fears, desires, and language of the people who are already buying. That's your real avatar.
Steal their words. Put them in your ads.
The best hooks aren't written by copywriters — they come straight from your customer's mouth. We give you the exact phrases that sell.
A cheat sheet drops every Monday
What your customers said, patterns we spotted, and exactly what to change in your ads, pages, and offers. No fluff, just ammunition.
How DIALD works
Free 30-Minute Discovery Call
We get to know your brand, your product, and what you want to learn about your customers.
Payment & Onboarding
Quick payment setup, then fill out a short onboarding form about your brand, products, and goals.
Free 30-Minute Goals Deep-Dive
We align on the specific learnings that would move the needle for your business.
Custom Questions Designed for You
We create tailored questions for your brand and customer to extract maximum insight from every call.
Your Dedicated Caller Starts Calling
Your caller — already ecom-trained for a month — calls customers post-purchase. Every call recorded, transcribed, and tagged.
Monday Learnings Sheet — Every Week
What customers are saying, patterns we spotted, and recommendations for your ads and offers.
The easiest way to cheat. Legally.
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Your competitors guess their avatar. You talk to yours. That's the cheat.
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Every hook, headline, and angle comes from real buyers — not a brainstorm. Not ChatGPT. The actual person who pulled out their wallet.
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Find the segments you didn't know existed — and scale the ones that print money
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Every Monday, a cheat sheet lands in your inbox — customer quotes, patterns, and exactly what to change
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Questions built for YOUR brand — not a generic template. Every question designed to extract the insight that makes you money.
What happens when you
stop guessing
Book a Free Call
The easiest and fastest way to
scale your business
Book a free 30-minute call. We'll show you exactly how we turn your customers into your unfair advantage.
Everything we do
for the brands we work with.
One dedicated caller matched to your market and avatar — and everything that gets built on top of what they find.
Post-purchase calls & the weekly insight report
A dedicated caller — US, AU or UK, matched to your biggest market and your avatar — phones your customers after they buy. Not a survey. A real conversation that gets the trigger, the doubt and the exact words they use. Every Monday it comes back as one report: new audiences, ad angles with the hook to test, buyer vocabulary, product feedback, what's working in your funnel, and what almost cost you the sale on-site.
- Callers trained on the ecom brands we own before they touch your account
- A question set written for your brand, not a template
- Every call recorded and transcribed into a sheet you own
- Whitelisted local number so your customers actually pick up
- Every finding checked against 25M+ competitor ads and your own live ads — if you already run it, it doesn't ship
Ad scripts, written from the calls
Three scripts a week, built from that week's findings — the angle, the hook, and the line your customer actually said, formatted so your editor can shoot it. Written by strategists who read every transcript, so nothing is invented and nothing repeats what you already run.
- Three scripts every week
- Each one traced to a real customer quote
- Graded against your live ads before it lands
We build and run your community
The playbook the biggest ecom brands run — Comfrt, Grüns, AG1. We build the group from scratch or grow the one you have, and every customer we call gets personally invited in at the end of a good conversation. Then we keep it alive: daily welcomes, weekly prompts, member spotlights, and a monthly report.
- Built from scratch or grown from what you have
- Every called customer invited in personally
- We mine it too — insight between calls, not just on them
Your customers become your creators
The people already posting about you are the cheapest, most believable creators you will ever get. We run the whole programme: a standing paid offer inside the community, a submission process anyone can use, and the brief that tells them how to film without handing them a script — because they already know how to talk to people like them.
- Open to every member — nobody waits to be picked
- You own the footage outright, rights signed before filming
- Content your editor can cut into ads, not borrowed posts
Not sure which of these you need?
Most brands start with the calls and add the rest once the reports start landing.
Book a 30-minute callWhy this works better
than anything else
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Surveys give you polished answers. Calls give you the truth.
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ChatGPT writes your hooks from thin air. Our trained callers write them from what your actual buyer said on a phone call 24 hours ago.
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48%+ answer rate. We call during the golden window — when they're still excited about their purchase.
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Everyone else is optimizing blind. You have a direct line to the people writing you checks.
Frequently asked questions
After the two free calls and onboarding, we typically have your dedicated trained caller briefed and your custom questions designed within 24-48 hours. Most clients are fully operational within 3-5 business days. (Your caller has already completed a full month of ecom training before being assigned to you.)
Every DIALD trained caller is a native English speaker in the US, Australia or the UK — assigned to your biggest market. We hire selectively and put every caller through a full month of ecom training before they touch a single client account — they understand CPA, hooks, avatars, and which answer is gold vs. filler. They're not call center operators reading from a script. They're insight-extractors who happen to be on the phone.
Every question set is custom-built for your brand during onboarding. We design questions around what you need to learn — why they purchased, where they heard about you, what almost stopped them, what they'd tell a friend. Calls feel like a warm thank-you, not a survey. And because our callers think like ecom owners, they follow up on the interesting answers instead of robotically moving to the next question.
Every Monday you receive a structured sheet: general learnings from the week's calls, what customers are saying in response to each of your custom questions, patterns we've identified, and actionable recommendations you can apply to ads, landing pages, and offers immediately.
Part-Time gives you a dedicated trained caller ~20 hours/week — enough for most brands doing under $200k/month. Full-Time doubles your call volume to ~40 hours/week and adds extras like abandoned checkout recovery, gift card incentives, ad angle banks, and a dedicated strategist. If you're scaling fast or want maximum coverage, Full-Time pays for itself in faster learnings.
The opposite. Customers who receive a post-purchase call have a 34% lower refund rate and 2.1x higher repeat purchase rate. When people feel heard, they become loyal. The call is positioned as a thank-you, not a sales pitch — and a friendly familiar voice on the line makes it land warmer than any cold-call could.
100% free. Both the initial 30-minute discovery call and the follow-up 30-minute goals deep-dive are completely free with no obligation. We only start billing once you're onboarded and your caller begins calling.
Absolutely. We pro-rate remaining days on your current plan toward the upgrade. You never pay double. Downgrades take effect at the start of your next billing cycle.